Member Directory

With over 20 years Block and Estate Management experience, we would welcome enquiries from anyone looking for a new managing agent. Due to the recent and impending changes in legislation and regulation, the complexity of managing residential leasehold property has increased the specialist knowledge required to successfully manage a leasehold development, whilst ensuring legal compliance and customers are at the heart of our service delivery. We have vast experience in financial, legal and health and safety law which is used when managing any building. We are a member of the Property Redress Scheme and with over 3,300 customers, we have been successful in managing client/leaseholder relationships and have only had one complaint referred to them in the previous 2 years. We are members of the Client Money Protect scheme and we are annually audited on all of our client accounts. Our finance, management and telephony systems are all cloud based to make the user experience a more positive and accessible service. This means in the event of any unforeseeable event (disaster recovery), or a lockdown occurs, our business is still 100% operational and our staff can access systems securely from anywhere with an internet connection. We operate a robust complaints, comments and compliments procedure, as well as an in-depth induction procedure, and many other new company procedures improving customer access and improving customer service. It is important for us that we use this feedback to learn from our customers to help in changing the way we deliver services. We promptly collect considerable amounts of service charge arrears and operate an extremely effective credit control/legal department. We represent Landlords and Management Companies in most arrears cases without the need for additional Solicitors or Barristers costs, unless the issues are complex – a potential huge saving to any client. We operate a leaseholder/customer portal so that customers can view their latest demands and statements, and report repairs online. We post regular blogs on our website to engage with our customers and other external stakeholders, and provide them with working knowledge of the industry, for example, “a guide to service charge” and “the difference between a leasehold and freehold property”. We regularly benchmark many services with other agents to ensure we are offering value for money. We operate a dedicated 24 hour/365 out of hours number, ensuring that we are contactable in the event of an emergency. We look forward to working with other members and any other contacts in the future.

Centrick Limited specialises in estate management, maintaining developments on behalf of its clients nationwide. With offices in London and across the Midlands,Centrick Limited can offer consistent quality and uniform reporting structures no matter where our clients have property assets. Working closely with its clients, Centrick Limited takes a proactive interest in each development, with a goal to enhance property values wherever possible and provide a dedicated and transparent service. Centrick Limited has earned a reputation for good service and reliability that is appreciated by freeholders, lessees and tenants alike.

Encore specialises in residential property management. We aim to deliver a professional service with integrity and a standard of service not commonly found in the industry. We provide clients the best of both worlds: being big enough to have robust systems and processes, while small enough to remain personal and local. Encore was founded by property owners who were dissatisfied with the customer service, maintenance and financial management they experienced at their own properties. Our philosophy is to care for your estate as though we live there. In short, we put ourselves in your shoes. We manage a portfolio of quality residential developments across London, the Home Counties, East Anglia and the East Midlands. We are experienced with all types of estates, from small blocks to large new-build developments, to listed buildings. Many estates feature on-site Building Managers and Caretakers. Encore's experienced and committed team consists of IRPM-qualified Estate Managers, Chartered Accountants and Chartered Surveyors, supported by specialist Facilities, Legal, Surveying & Operations teams. We make extensive use of Qube software to integrate all aspects of maintenance and financial management to manage your estate efficiently and effectively.

We are a leading property management company with over 50 years' experience, and are committed to ensuring your property is handled with care and respect. With a varied portfolio of developments and with over 20 offices in the HML Group positioned conveniently around the UK, you are never far away from a local HML property manager.

Horizon Management is a property management company that specialises in block management for residential buildings nationwide. Horizon was born to have a fresh approach to managing leasehold properties across the UK – we act quickly on repairs, keep the apartment block looking great and provide clear details to leaseholders on where their service charges have been spent. As well as providing day-to-day management we also advise developers on the design of communal areas, inside & outside, to ensure that the ongoing management of everything relating to the apartment block is as efficient and cost efficient for leaseholders as well as creating a great place to live for residents for many years to come!

IPM are professional Managing Agents specialising in providing a quality and dedicated service in residential block, commercial and estate management covering predominantly Yorkshire & East Midlands as well as The North West and London

Kingston Property Services has been established for over 20 years. We specialise in leasehold block management as well as residential estate management throughout the North East of England. The success of Kingston Property Services is built on our ability to provide a bespoke service tailored to meet the individual needs of each development and this is provided by a dedicated team. KPS not only prides itself on providing quality services which offer value for money, but also in being open and transparent in all of our dealings with clients. Acting in accordance with the lease requirements and the management agreement, our Property Management Team uses a professional approach to ensure that each building is managed cost effectively and to a high standard. An individual Property Manager is appointed for each development and the KPS Support Team ensures there is always someone available to speak to for all routine enquiries.

McCarthy & Stone Management Services (MSMS) was set up in 2010 to mirror McCarthy & Stones Vision and Values through the management of its developments; aiming to provide Homeowners with a first-class management service while supporting an enjoyable and independent lifestyle. At the heart of McCarthy & Stones operation is a policy of regular consultation with its Homeowners that it believes helps build trust, reassurance and peace of mind that is so important, not only to its Homeowners but also their friends and family, and ultimately delivering a Greater Life in Later Life.

Omnia Estates Ltd was created to offer a highly focused property management service to property owners. Our main philosophy is that our managed properties must be within 1 hour's drive time of our head office, to enable us to provide a fast, efficient, cost effective and pro-active service. If properties require our expertise in management that are further afield we will liaise with the board directors and/or property owners to still enable a smooth and cost effective management service structured to the individual building requirements. All our buildings have a dedicated web site set up that acts as an information site for all visitors, with a password protected back up site, that contains, accounts, insurance details, minutes of meetings etc, all of which can be downloaded. Furthermore, all documentation including purchase invoices, bank statements etc are always made available upon request. When competing with national management companies we regularly achieve service charge budget savings, and rarely exceed budgets. We achieve this by competitive management charges, no hidden extras, regular comparisons against budgets, large purchasing power, and the use of competitive local suppliers. Over and above any individual qualifications all our staff are trained, relating to their field of expertise. As a local privately owned company our reputation is important to us. All staff members are fully committed to delivering high levels of customer service and all staff, including directors, are contactable at all times.

Pennycuick Collins is a firm of Chartered Surveyors specialising in Residential Service Charge management and able to offer a comprehensive service to Resident Management Companies, RTM companies and Investor Freeholders. We offer a personalised service where you will deal directly with your dedicated Property Manager and their support teams who make use of an information sharing systems to ensure all information is up to date. Our service charge management is supported by the other departments in the firm. Building Consultancy can deal with all project management and Health & Safety matters whilst our Leasehold Reform team are specialists in enfranchisement, lease extensions and all aspects of leasehold reform law and practice. We can also offer advice on service charge disputes and challenges in the Tribunal. Our Commercial team is able to offer expertise in the case of mixed use buildings whilst the Insurance Agency can provide a superb claims and renewal service.

With offices in London and Cheshire, Premier Estates specialises in the provision of award winning estate management services to over 18,000 homes situated throughout England and Wales. Premier Estates reputation for the delivery of a quality service is due to our guiding objectives of ensuring that the homes we manage are well maintained, safe, happy places to live that are owned by happy leaseholders. We know we achieve these objectives because our customers tell us that we do. In a recent customer satisfaction survey, over 96% of Residents Management Company directors rated our service as excellent. Premier Estates has been recognised at the Property Management Awards more than any other company in the industry, having won their Customer Service award, Property Management Company of the Year and employing the winner of the Young Property Manager of the Year. Working with residents, freeholders and developers; Premier Estates will not disappoint.

We are an owner managed firm operating in the North of England. Our company ethos is to provide a friendly, professional management service which represents good value for money. This philosophy has resulted in our company enjoying a superb client retention record and an upturn in new business in the form of recommendations in recent years. We would be delighted to discuss our services with residents, developers and freeholders looking for a hands on service

Principle Estate Management is a Midlands based firm of Chartered Surveyors & Managing Agents operating nationally. We manage over 7,500 homes in some 220 developments of modern apartment buildings, mixed-use buildings and traditional blocks of flats. Our clients are freeholders, developers, housebuilders, resident management companies and right to manage companies.

Rendall & Rittner manages a large and growing residential property portfolio. From traditional mansion blocks to substantial mixed-use developments, we currently look after more than 60,000 individual units. We're committed to a personal approach to residential property management, focusing on high-quality customer service and exemplary professional practice. Our membership of ARMA and RICS, together with FSA registration, demonstrate our full compliance with the RICS Service Charge Management Code. We also observe the terms of the Landlord and Tenant Act, the Commonhold and Leasehold Reform Act and all legislation relevant to the workplace and residential/mixed use buildings.