The Property Institute 2025 Wellbeing Report is now available — offering vital insights that will shape the next wave of support, resources, and initiatives for professionals working in residential property management.
Supporting Wellbeing Across the Sector
Now in its fifth year, this report brings together the voices of over 400 professionals across the sector offering a clear picture of the challenges and pressures, influencing factors such as happiness, stress, pride, retention and many more.
Your feedback continues to drive the development of meaningful resources that support wellbeing and resilience across the profession.
Satisfaction, Happiness, and Wellbeing
The 2025 results show a clear improvement across key wellbeing measures — with several at their highest levels to date. Encouragingly, the gap between property professionals and the wider public is narrowing.
But challenges remain. Over 100 respondents rated their sense of life being worthwhile below 5 out of 10 — a reminder that while progress is being made, there’s still important work to do.
This report looks closely at the shifts in wellbeing scores between 2024 and 2025, exploring the possible factors that contribute to this gradual upward trend, without ignoring the difficulties still affecting many in the sector.
The 2025 results show a clear improvement in wellbeing across the sector.
Looking Ahead
The findings from this year’s survey will help shape the next stage of TPI’s wellbeing work — developing tools and resources that help ensure every professional working in the sector feels supported, valued, and able to thrive.
Thank you to everyone who took part in the survey and shared their experiences. Together, we’re building a stronger, more resilient sector. We look forward to continuing this vital conversation with our members in 2026.
TPI Resources
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A voluntary benchmark that enables organisations to assess and improve their approach to employee wellbeing.
The Standard outlines core principles and practical actions for creating psychologically safe, inclusive, and supportive work environments, helping
employers move beyond ad hoc initiatives and towards long-term cultural change.Download TPI's Consumer Charter & Standards HERE and see section 8 for the Wellbeing Standard.
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Developed alongside the Wellbeing Standard, this detailed guidance note provides ready-to-use templates, processes, and structured advice for
implementing an effective wellbeing programme.
It supports both strategic planning and day-to-day decision-making, making it easier for organisations to embed wellbeing into their operations.Download TPI Guidance Note H01 HERE
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TPI believes that no worker in the sector should have to tolerate abuse. We are encouraged to know that over 64% of respondents know their employer has an unreasonable behaviour policy, and in 32% of cases this is the TPI policy.
Download TPI's 2025 Unreasonable Behaviour Policy HERE
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We have created a poster to remind residents that behind every property manager is a human being. Those facing unreasonable behaviour on the phone, in-person, or online are real people with their own life pressures.
We encourage companies to publicly display our poster, both online and within offices and properties managed.To download the poster CLICK HERE
